Kalova

Terms of Service

Last updated: April 25, 2026

These Terms of Service (the “Terms”) govern your access to and use of the Kalova service and website (collectively, the “Service”). By creating an account or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Accounts and Workspaces

You must provide accurate, current information when registering, and you are responsible for all activity that occurs under your account. Each workspace (“Tenant”) is owned by the organization that signs up. The signing user is initially designated the workspace owner.

2. Acceptable Use

You agree not to:

  • Upload content that infringes third-party intellectual property, privacy, or other rights.
  • Use the Service to send unsolicited messages or to harass any individual.
  • Probe, scan, reverse-engineer, or otherwise attempt to compromise the Service or its users.
  • Resell, sublicense, or otherwise commercially exploit the Service without our written consent.
  • Use the Service to make automated decisions that have legal effects on individuals without appropriate human review.

3. Customer Content

You retain ownership of all documents, prompts, and other materials you upload to the Service (“Customer Content”). You grant Kalova a non-exclusive, worldwide, royalty-free license to host, process, and transmit Customer Content solely as needed to operate the Service for you. We do not use your Customer Content to train models for other customers.

4. AI Model Outputs

The Service generates answers using third-party large language models grounded in your Customer Content. Outputs are probabilistic and may contain errors or omissions. You are responsible for reviewing outputs before relying on them for any consequential decision, especially in regulated, medical, legal, or financial contexts.

5. Subscription, Fees, and Cancellation

Paid plans are billed monthly in advance. You may cancel at any time; cancellation takes effect at the end of the current billing period. Fees are non-refundable except where required by law.

6. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue any part of the Service with reasonable notice.

7. Termination

You may terminate your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that risks harm to us or other users. On termination, you may export your Customer Content for 30 days, after which we may delete it.

8. Disclaimer and Limitation of Liability

The Service is provided “as is” without warranties of any kind, express or implied. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD 100. We are not liable for indirect, consequential, special, or punitive damages.

9. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in-app notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms? Email legal@kalova.io.

These Terms are a baseline template. Before relying on them in production with real customers, have a lawyer review them for your specific jurisdiction and use case.